Drive & Earn

Wii Ride Privacy Policy

Effective Date: 26/03/2024

Wii Ride ("we," "us," or "our") respects the privacy of our users ("you" or "your"). This Privacy Policy describes how we collect, use, disclose, and store your personal information when you use the Wii Ride mobile application (the "App") or our website (the "Website").

What Information Do We Collect?

  • We collect various types of personal data depending on your interaction with Wii Ride. We will only collect the personal data that is necessary for the purpose for which it is intended, and we will not process your personal data in a way incompatible with those purposes. Here are some examples of the personal data we may collect:
  • Account Information: When you create a driver or passenger account, we collect information such as your name, surname, email address, phone number, login credentials (username and password), and a unique user identifier.
  • Location Data: We collect your location data (e.g., GPS coordinates) to facilitate ride requests, routing, navigation, and ensure the safety and security of both drivers and passengers. This data is collected only while you are using our services and may be anonymized for analytical purposes.
  • Device Information: We collect information about the device you use to access our services, such as device type, operating system, IP address, and unique device identifier. This information helps us diagnose technical issues and improve the overall user experience.
  • Ride Information: We collect data related to your rides, including pickup and drop-off locations, time and date of the ride, fare amount, driver details (for passengers) or passenger details (for drivers), and any ratings or reviews provided.
  • Feedback: We may collect feedback you provide, such as ratings and reviews of drivers or the service, to improve the quality of our services.

How Do We Use Your Information?

  • We use your personal data for various purposes, all of which are aligned with the lawful processing principles outlined in the POPI Act. Here are some specific examples:
  • Providing and improving our services: We use your data to facilitate ride requests, ensure safety and security (e.g., verifying driver licenses and insurance), optimize routes and navigation, and improve our overall service experience.
  • Account management: We use your data to manage your account, communicate with you about your rides and important updates (e.g., service changes, promotions), and provide customer support.
  • Marketing and advertising: With your explicit consent, we may use your data for targeted marketing and promotional activities. You will always have the option to opt-out of receiving marketing communications.
  • Legal and regulatory compliance: We may use your data to comply with legal and regulatory requirements, such as tax obligations or responding to law enforcement requests.

Who Do We Share Your Information With?

  • We will not disclose your personal data to any third party without your consent, except in the following limited circumstances:
  • Third-party service providers: We may share your data with third-party service providers who help us operate our business and provide our services. These providers are contractually obligated to protect your data and only use it for the purposes we specify. Examples include payment processing companies, background check providers, and map service providers.
  • Legal and regulatory compliance: We may disclose your data if required by law or in the good faith belief that such disclosure is necessary to protect our rights, the safety of others, or to comply with legal processes.
  • Business transfers: In the event of a business transaction, such as a merger or acquisition, your data may be transferred to the new owner or operator. We will notify you of any such transfer and ensure that the new entity adheres to this Data Protection Policy.

Your Rights under POPI

  • Right of access: You have the right to request access to your personal data that we hold. This includes the right to know:
  • What personal data we collect about you
  • The purpose for which we collect and use your data
  • The third parties with whom we share your data
  • Right to rectification: You have the right to request the correction of any inaccurate or incomplete personal data.
  • Right to erasure: You have the right to request the deletion of your personal data in certain circumstances, such as when your data is no longer necessary for the purpose for which it was collected.
  • Right to object: You have the right to object to the processing of your personal data for certain purposes, such as direct marketing.
  • Right to restriction of processing: You have the right to request the restriction of the
  • Protecting your privacy is important to Wii Ride. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our app and services, in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

Information We Collect

  • Account Information: When you create a Wii Ride account, we collect basic information such as your name, email address, and phone number (as permitted by POPIA).
  • Location Information: We collect your location data to facilitate ride requests, deliveries, and bakkie bookings, only with your consent (POPIA Section 11).
  • Payment Information: We securely store your payment information (e.g., credit card details) to process your transactions in accordance with POPIA regulations on data security.
  • Usage Data: We collect data about your use of our app, such as ride history, delivery details, and bakkie bookings. This data may be anonymized before use for analytics (POPIA Section 14).

How We Use Your Information

  • To provide and improve our services: We use your information to process your requests, ensure timely deliveries, and optimize our services for a better user experience (POPIA Section 2).
  • For communication: We may use your contact information to send you updates, receipts, promotional offers, and important service-related information, but only with your consent (POPIA Section 6).
  • For security and fraud prevention: We utilize your information to maintain a secure environment and prevent fraudulent activity (POPIA Section 2).
  • For analytics and research: We may use anonymized data to analyze usage trends and improve our app and services, provided it does not identify you (POPIA Section 14).

Your Choices

  • Access and Update: You can access and update your account information within the app settings (POPIA Section 10).
  • Location Services: You have the option to enable or disable location services within your device settings (POPIA Section 11).
  • Marketing Communications: You can opt-out of receiving marketing communications by following the unsubscribe instructions in our emails (POPIA Section 6).

Data Security

  • We take all reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction, as required by POPIA. We use secure storage technologies and maintain strict security practices.

Retention of Personal Information

  • We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law (POPIA Section 11).

Right to Object

  • You have the right to object to the processing of your personal information at any time (POPIA Section 11). You can exercise this right by contacting us using the information below.

Complaints

  • If you believe that we have not complied with POPIA, you have the right to lodge a complaint with the Information Regulator (POPIA Section 34).

Contact Us

  • If you have any questions about this Data Protection Policy, please contact us at [email protected] or through the contact information provided within the app.